GLOBAL RETAIL EXCELLENCE DIRECTOR.
The Challenge.
During significant expansion, our esteemed client, LOEWE, was on the hunt for an exceptional leader. Their goal? To cohesively streamline their primary retail functions, synchronize with overarching business objectives, and amplify their unique service distinction.
Objective.
• Commandeer Retail Training, Operations, and Performance sectors.
• Propel their evolutionary growth.
• Steer Retail Excellence and Operations on a global scale.
• Interface directly with the Vice President.
Profile brief.
Our mission was to source a candidate adept in store optimization, with a passion for unparalleled service, a knack for omnichannel transitions, and an instinct to pivot training towards a client-first perspective. Their portfolio should boast 15+ years in the luxury retail arena and showcase stellar analytical, project management, and communication skills. We were on the lookout for a synergistic, influential maverick with an unwavering commitment to retail supremacy.
The Outcome.
After a meticulous search, we matched LOEWE with a Retail Excellence Director who perfectly embodied their criteria and resonated with the brand’s ethos. This strategic placement accentuated LOEWE’s prominence in the luxury domain.
EXECUTIVE CASE STUDY – LOEWE.
GLOBAL RETAIL EXCELLENCE DIRECTOR.
THE CHALLENGE.
Loewe approached Modum to conduct a search for a newly created position. Placement of which was vital, due to the Brand being in a moment of significant growth.
The challenge was to find seasoned profiles at Directorship level who could design strategies to drive growth and maximise store performance; lead, revolutionise Operations and Training; steer Retail Excellence with a client focus globally and own the transformation of Retail into omnichannel.
THE SEARCH.
Having an established and diverse candidate network at this level, meant that we were quickly able to identify interesting profiles. We also went out to market and sourced further candidates. The short list was therefore provided within two weeks. It was critical that we presented profiles with the right background and skill set, alongside a strong cultural fit and able to contribute to the growth strategies of the Company.
The seniority and strategic influence of the role resulted in a detailed selection process involving all key stakeholders. The whole process was completed in 12 weeks.
THE OUTCOME.
After a meticulous search, and in-depth selection process that was fully supported by Modum, we successfully matched Loewe with a strong profile who perfectly embodied the specific criteria and an asset to the senior leadership team in Madrid.
PRODUCT & DESIGN CASE STUDY – JESSICA MCCORMACK.
GLOBAL DIRECTOR OF PRODUCT.
THE CHALLENGE.
Our client Jessica McCormack was seeking a Global Director of Product, to redefine the Brand’s end-to-end product infrastructure and oversee production and merchandising. As part of the Leadership team, partnering with the CEO, the role will drive global product procurement to merchandising analysis and distribution strategy. The Brand required profiles with significant international experience within fine jewellery, which made the search relatively specific.
THE SEARCH.
To ensure we could generate a targeted short list, we mapped the market and assessed a multitude of candidates. We were seeking those profiles who had luxury, fine jewellery experience with exposure to production and merchandising alike, with a strong knowledge on sustainability and ethical sourcing. It was clear that due to the deliverables of the role, the successful profiles would need to possess strong analytical and project management skills. The shortlist was provided within two weeks.
THE OUTCOME.
After a robust interview process the role was successfully placed within 12 weeks. The profile was a great fit for the Brand whilst bringing the expertise required for the evolution of function.
GLOBAL RETAIL EXCELLENCE DIRECTOR.
The Challenge.
During significant expansion, our esteemed client, LOEWE, was on the hunt for an exceptional leader. Their goal? To cohesively streamline their primary retail functions, synchronize with overarching business objectives, and amplify their unique service distinction.
Objective.
• Commandeer Retail Training, Operations, and Performance sectors.
• Propel their evolutionary growth.
• Steer Retail Excellence and Operations on a global scale.
• Interface directly with the Vice President.
Profile brief.
Our mission was to source a candidate adept in store optimization, with a passion for unparalleled service, a knack for omnichannel transitions, and an instinct to pivot training towards a client-first perspective. Their portfolio should boast 15+ years in the luxury retail arena and showcase stellar analytical, project management, and communication skills. We were on the lookout for a synergistic, influential maverick with an unwavering commitment to retail supremacy.
The Outcome.
After a meticulous search, we matched LOEWE with a Retail Excellence Director who perfectly embodied their criteria and resonated with the brand’s ethos. This strategic placement accentuated LOEWE’s prominence in the luxury domain.
HR & PEOPLE CASE STUDY – LOEWE.
HR DIRECTOR FOR EUROPE & MIDDLE EAST.
THE CHALLENGE.
With Loewe’s accelerated growth across Europe & the Middle East we were asked to identify an HR Leader to support the Brand’s expansion. The successful profile would set and drive the HR strategy for the region aligned to the overall business goals and objectives.
We were clear that we needed to find HR Professionals with proven experience of designing HR plans balancing regional specifics with global goals; and who could collaborate closely with commercial leaders of the business for commercial alignment.
THE SEARCH.
Modum defined a shortlist within two weeks. All candidates had proven experience to develop HR strategies whilst harmonizing regional nuances across the zone. We focused our search to source strategic partners who could lead on all facets of HR, to revitalize recruitment, with strong financial acumen and of course a strong leader to oversee the execution of robust employee relations. The ideal candidate would be a seasoned HR practitioner with retail and international exposure.
THE OUTCOME.
Our efforts saw Loewe onboarding a proficient HR Director perfectly attuned to the Europe & Middle East landscape. This key cultural appointment was critical to achieve the Brand’s growth plans.
DIGITAL CASE STUDY – BELSTAFF.
GLOBAL OMNICHANNEL DIRECTOR.
THE CHALLENGE.
Belstaff sought our expertise to assist them with this exciting senior search. The key objective of the recruitment was to source a profile to successfully lead the development and delivery of the digital and physical retail strategy.
We were looking for candidates that had significant experience in ecommerce, with international and multichannel scope who could craft and implement a cohesive digital and in-store strategy; Boost core metrics including sales and engagement and reinforce Belstaff’s digital identity in harmony with in-store experiences.
THE SEARCH.
We targeted profiles in the market that had a digital and omnichannel exposure and vision. We were seeking those profiles that had expertise in luxury e-commerce, along with proficiencies in systems to drive Omnichannel and drive performance. A shortlist was provided in two weeks with a smooth recruitment and selection process over 10 weeks.
THE OUTCOME.
Within a concise 10-week time frame, our search culminated in the appointment of an Omnichannel Director. This individual seamlessly aligned with Belstaff’s core values, which demonstrated our commitment to finding the right profile who is Brand fit alongside the skill set required for the position.
DIRECTOR OF PRIVATE SHOPPING
The Challenge.
MATCHESFASHION.COM, in its quest to redefine luxury shopping, envisioned a pioneering Head of Private Shopping. This individual’s mission: to meticulously craft experiences for elite clientele, reshaping the luxury shopping paradigm.
Objective.
• Direct strategy for top-tier customers.
• Collaborate seamlessly with teams from CRM to operations.
• Inspire the Private Shopping unit towards unparalleled luxury experiences.
• Innovate loyalty initiatives and balance customer retention with acquisition.
• Oversee international private shopping ventures, notably in areas like Hong Kong.
Profile brief.
The ideal candidate embodies luxury eCommerce insight. Their prowess lies in understanding high-spending clients and devising strategies to cultivate these relationships. With unparalleled leadership, they’re adept at translating data analytics into actionable insights. Their roots in luxury fashion and agility in fast-paced settings make them a match for MATCHESFASHION.COM’s ambitions.
The Outcome.
Our rigorous search culminated in MATCHESFASHION.COM welcoming a Director of Private Shopping—a role evolution reflecting the hire’s brilliance. This move didn’t just uplift the brand’s luxury shopping realm; it solidified their status as a beacon of personalized eCommerce luxury, setting new industry benchmarks.
PERSONAL SHOPPING CASE STUDY – MATCHESFASHION.
DIRECTOR OF PRIVATE SHOPPING.
THE CHALLENGE.
MATCHESFASHION.COM, in its quest to redefine luxury shopping, and continue their journey of growth, engaged Modum to seek a Head of Private Shopping.
The purpose of the role was to redefine and evolve the strategy for the Brand’s top tier customers, whilst scaling the team globally to deliver a unique experience resulting in the overall growth and ambition of the Brand.
THE SEARCH.
The search was underpinned by defining a shortlist of profiles who embodied luxury eCommerce insight with a deep understanding of high-spending clients and a knowledge of devising strategies to cultivate these relationships. Their roots in luxury fashion and agility in fast-paced settings was also part of our search criteria.
We delivered a shortlist in two weeks. The search evolved as we went through the process with the Brand and the position was redefined to a director level.
THE OUTCOME.
Our rigorous search culminated in the Brand welcoming a Director of Private Shopping. The successful profile joined the brand with vast experience and expertise to develop the function.
MARKETING CASE STUDY – CHRISTIAN DIOR.
RETAIL MARKETING MANAGER ROLE.
THE CHALLENGE.
Christian Dior asked Modum to help identify a Retail Marketing Manager to oversee the UK & Ireland region. The overall objective of this role was to implement the EMEA strategy for marketing and client engagement within the zone.
From the detailed brief we were clear we needed to source profiles who could confidently navigate an EMEA strategy and in turn adapt it to the UK & Ireland demographic. Profiles also needed be proficient in creating brand aligned, engaging marketing campaigns to reflect Dior’s heritage and innovation.
THE SEARCH.
Having worked with Dior across multiple roles at varying levels, we had an existing strong portfolio of candidates who we were confident would be a good match for this key position. The search required finding seasoned profiles who had experience in client loyalty, product and events strategy whilst reflecting the specific rich Brand culture. We were able to therefore generate a short list within two weeks.
THE OUTCOME.
A successful candidate was found following the robust selection process with key stakeholders in the Brand. The chosen profile had the perfect balance of expertise and they resonated profoundly with Dior’s heritage and culture. The process was completed in 8 weeks.
RETAIL CASE STUDY – BALENCIAGA.
RETAIL MANAGER UK & IRELAND.
THE CHALLENGE.
Balenciaga, in a period of change, were seeking an experienced and strategic Retail Manager to oversee and drive its key flagship UK locations.
The main objective of the position was understandably to lead the operational and sales performance of the region whilst ensuring exceptional customer service is delivered consistently across all locations.
THE SEARCH.
Focusing on Balenciaga’s brand philosophy and standards of excellence, it was important we found profiles that had a true understanding of the brand DNA and values alongside the market knowledge and retail leadership to drive the region.
Our extensive search of the market and a review of the candidates within our network resulted in a strong shortlist delivered in x weeks.
THE OUTCOME
Following a stringent multi-stage interview process, Balenciaga successfully appointed a Retail Manager for the UK. This individual was brand aligned and a seasoned retail professional who will thrive in this leadership role.
RETAIL MANAGER UK & IRELAND.
The Challenge.
With an open vacancy in one of their pivotal retail locations, Balenciaga sought an experienced and strategic Retail Manager to oversee its UK operations. The role was crucial in ensuring that sales targets were met, retail operations ran seamlessly, and that the brand’s unparalleled dedication to excellence in customer service was consistently upheld.
Objective.
• Oversee the operational and sales performance of key UK stores.
• Collaborate closely with key stakeholders: RD, HR, Buying & Merchandising, Visual Merchandising, and Retail Operations.
• Deliver exceptional customer service, focusing on Balenciaga’s brand philosophy and standards of excellence.
The Outcome.
Following a stringent multi-stage interview process involving Talent Acquisition, HR Managers, the Retail Director EU, and Chief Retail Officer & EMEA President, Balenciaga successfully appointed a Retail Manager for the UK. This individual, equipped with a fusion of experience, expertise, and alignment with the brand ethos, is poised to drive Balenciaga’s UK retail operations to new heights, further cementing its position as a luxury leader. The addition also aligns with Balenciaga’s commitment to its clientele, offering them a unique blend of tradition, innovation, and unparalleled service.
BUYING & MERCHANDISING CASE STUDY – CHRISTIAN DIOR.
PRODUCT MERCHANDISING MANAGER UK & IRELAND.
THE CHALLENGE.
As part of our ongoing partnership with Christian Dior, Modum was engaged to support with a key search for a Product Merchandising Manager for the UK & Ireland region.
Evidently, it was important to find a profile who could embody Dior’s values and strive for excellence. The main objective of the position was to drive sales and implement business initiatives. The role spanned across all product categories and was highly strategic, so finding this broad, senior skillset was imperative.
It was also critical that the profiles proposed to the Brand, were capable to oversee the analytical and financial components of the business, whilst acting as the link between Retail and HQ, ensuring optimal seasonal stock management and foreseeing market trends.
THE SEARCH.
The ideal candidate needed to possess a deep comprehension of luxury retail, be adept at boutique analysis, and have client-focused strategies. Alongside a passion for Dior.
We identified an interesting shortlist for consideration that met the profile brief within 2 weeks.
THE OUTCOME.
After a rigorous selection process, Dior welcomed their chosen Product Merchandising Manager. The whole process was resolved in 10 weeks.